At PnrGo, we know that efficient support is critical for flight and ground operations professionals who need to work on tight schedules. Our team is always happy to assist you, and in this article you will find all the information on how to get help fast and smart.
IT solutions, no matter how advanced, must be actively monitored and backed by a responsive support team. The field of automated compliance additionally raises the bar for seamless operations since there are a few factors that can cause issues. A fully functional system still relies on smooth software integrations and timely data input from users. This is why a pair of human eyes adds so much value to the services we provide.
Active support model
The growing PnrGo support team always has your flights under control.
“Rather than just waiting for users to report issues, we take a proactive approach—monitoring the system, spotting potential problems early, and reaching out with assistance or updates,” explains Joanna Supryn, the Support Team Leader at PnrGo. This helps prevent disruptions and ensures smooth operations.
“Of course, you are also welcome to reach out to us directly whenever you need help,” she adds. “Whether it’s a technical issue, an operational concern, or just a quick clarification, we are here to support you with our expertise. Just drop us an email and whoever is on duty will take care of your problem for sure.”
The team is fully committed to providing timely, helpful responses—no matter who starts the conversation.
Extended support hours, all-year-round
The PnrGo support team is on duty seven days a week (including holidays):
- Monday – Friday: 08:00 – 21:00 CET
- Saturday – Sunday: 09:00 – 19:00 CET
During these hours, you can expect a response to your messages or proactive contact from us if we identify any issues with your flight.
Email vs phone call: recommended contact method
Although we have an emergency phone line available during our working hours, we recommend using email as the primary way to reach us.
While a phone call may seem quicker at first, please keep in mind that we often need to analyze your flight from multiple angles, which can take time—especially in complex cases. Whenever possible, please send your inquiry by email, and reserve phone calls for truly urgent situations.
Email contact
To email our support team, please send your inquiry to: support@pnrgo.com. This address is monitored by our entire team, which allows us to reply faster and reduces the risk of your email being missed or overlooked.
Please note that our support team members may respond to your inquiries from their individual email addresses. When replying, always keep the general support email in CC to ensure the continuity of communication and visibility across the team.
As our customer, you may become familiar with other (system/technical, team, or individual) email addresses we use. However, please avoid using them for support purposes, as those emails can be checked less frequently.
Phone contact
During our working hours, you can also reach our support team by calling the emergency number: +48 22 230 21 86. We always do our best to resolve your issue as quickly and efficiently as possible, so please reserve phone calls only for critical matters that require immediate attention.
Are you interested in PnrGo’s automated PAX and CREW data compliance solutions? Schedule a call with one of our Sales Representatives to discuss your needs.
